At idstats, we work with our clients to help them forge constructive, productive relationships over the long term with internal and external stakeholders.
Some of the key solutions offered in this space include:
Needs and expectations mapping
Relationship assessment mapping (ad hoc research and tracks): These research solutions seek to understand and map the overall relationship that the organisation enjoys with its internal and external stakeholders i.e. customers, partners and employees. Anchored in the NPSTM framework, our approach is robust and yet flexible and can be easily adapted to different industry.
Touchpoint experience mapping: These solutions help ensure your processes deliver against top stakeholder criteria
Customer churn & win back: Prevent defection and selectively re-engage customers
Employee engagement: Maintain active, involved relationships with employees
Reputation management: Identify key areas to focus on managing corporate reputation